Charge — Support

Need help with Charge? Email us:

We aim to reply within 2 business days.

When reporting a problem, please include:

Your device (iPhone, iPad or Mac) and its iOS / macOS version
The Charge version (Settings → About, at the bottom)
What you expected and what happened instead

Frequently asked questions

How do I cancel Charge Pro?

Subscriptions are managed by Apple. In Charge, open Settings → Manage Subscriptions, or go to iOS Settings → [your name] → Subscriptions → Charge and tap Cancel Subscription. You keep Pro until the end of the period you’ve paid for.

How do I restore Pro on a new device?

How do I get a refund?

Refunds are handled by Apple, not by us. Go to https://reportaproblem.apple.com, sign in with your Apple ID, find the Charge purchase and request a refund.

Can Charge cancel or pay my other subscriptions?

No. Charge only tracks what you enter and reminds you before payments. To cancel a subscription, contact that service (or cancel it in your App Store subscriptions if you pay through Apple).

I’m not getting reminders

iOS Settings → Charge → Notifications must be allowed.
Check that a Focus mode isn’t silencing Charge.
Make sure the subscription is active (or a trial) and its next payment date is correct.
Open Charge from time to time — that keeps reminders scheduled well into the future, even if you track many subscriptions.

Reminders arrive at 10 am local time, the number of days before the payment you chose, plus a heads-up the day before a free trial turns paid.

How do I sync between iPhone, iPad and Mac?

Use the same Apple ID on each device with iCloud turned on. Charge syncs through your private iCloud database automatically; it can take a moment after you make a change.

I forgot my app-lock PIN

The PIN can’t be recovered — it’s never stored, only a one-way hash of it. Delete Charge and install it again. If iCloud sync was on, your subscriptions come back from iCloud; set a new PIN in Settings → App Lock.

Why didn’t my amounts change when I switched currency?

Charge shows every amount in the one currency you choose. Switching changes the symbol and number format only — nothing is converted. Edit amounts if you track subscriptions in a different currency.

How do free trials work in Charge?

When adding a subscription, choose Free trial: 7, 14 or 30 days. It’s listed under Trials, you get a reminder the day before it turns paid, and it moves to Active automatically when the trial ends. Cancel it in Charge if you cancelled it with the provider.

How do I delete my data?

One subscription: move it to Trash, then Delete forever.
Everything on a device: delete the app.
Data synced to iCloud: iOS Settings → [your name] → iCloud → Manage Account Storage → Charge → Delete Data.

Can I export my data?

Not yet. If this matters to you, let us know.

I have another question

Email radioideaxp@gmail.com — we read every message.